Welcome to Colenson Brokers’ FAQ page. We’ve compiled answers to some of the most common questions our clients ask about our services, processes, and policies. If your question isn’t listed here, feel free to contact us directly.

1. Who is Colenson Brokers?

Colenson Brokers is a leading insurance brokerage firm in Nigeria, established in 1983 by Dr. Michael Olawale-Cole (CON). We have decades of experience in providing professional insurance solutions across various sectors and maintain international relationships with insurance markets like Lloyd’s of London.

2. What services do you offer?

We offer a full range of insurance brokerage services including:

• Insurance advisory and placement

• Risk assessment and management

• Reinsurance support

• Claims management and negotiation

• Employee benefits consulting

• Personal and corporate insurance cover

3. What types of insurance do you handle?

We provide brokerage services in all major classes of insurance, including:

• Motor Insurance

• Life and Health Insurance

• Property & Fire Insurance

• Marine and Aviation Insurance

• Engineering and Construction Insurance

• Liability and Professional Indemnity Insurance

• Oil & Gas and Energy Sector Coverage

4. Why use an insurance broker instead of going directly to an insurance company?

Using an insurance broker like Colenson offers the advantage of:

• Independent, professional advice tailored to your needs

• Access to a wider range of products and insurers

• Assistance with claims to ensure fair settlement

• Risk assessment and strategic recommendations

• Negotiating better terms and pricing on your behalf

5. Do you charge fees for your services?

Our primary remuneration comes from brokerage commissions paid by insurers. In some cases, where a specific advisory or consultancy service is requested, a professional fee may apply. All charges are fully disclosed to clients upfront.

6. Can you help with claims?

Yes, we actively support our clients throughout the claims process—from submission and documentation to negotiation and settlement. Our role is to advocate on your behalf and ensure you receive your rightful benefits.

7. Do you serve individuals or only businesses?

We serve both individual and corporate clients. Whether you need personal motor insurance or comprehensive corporate risk cover, our team is equipped to assist you.

8. Are you licensed and regulated?

Yes. Colenson Brokers is licensed by the National Insurance Commission (NAICOM) and operates in full compliance with Nigerian insurance regulations and standards.

9. Do you offer international insurance solutions?

Absolutely. We have long-standing relationships with international markets such as Lloyd’s of London and other global reinsurers. This enables us to provide competitive and specialized solutions for clients with international needs.

10. How do I get started?

You can get started by:

• Calling or visiting our office

• Filling out a contact form on our website

• Emailing us with your request

• Booking a consultation with one of our professional advisors

We’ll assess your needs and provide you with the best insurance options available.

11. Is my personal information safe with Colenson?

Yes. We take your privacy seriously. All personal data is handled in accordance with the Nigeria Data Protection Regulation (NDPR) and our Privacy Policy, ensuring confidentiality and security at every step.

12. How can I contact you?

You can reach us via:

Head Office: Colenson House Plot 6, ELM St. Osborne Foreshore Estate Phase 2, Ikoyi, Lagos. P.M.B. 21640, Ikeja, Lagos, Nigeria. 

Tel: +234-909-484-2925 +234-703-676-7225 +234-802-383-7098 

E-mail: info@colensonbrokers.com 

Website: www.colensonbrokers.com