At Colenson Brokers, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

By using our services, visiting our website, or providing your information to us, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Colenson Brokers, established in 1983 by Dr. Michael Olawale-Cole (CON, FNIM, CNIM, B.Sc. (Hons.), DBA, FCIB, FloD), is one of the longest-operating insurance brokerage firms in Nigeria. We provide professional insurance brokerage services and work with both local and international partners, including connections to Lloyd’s of London and other global insurance and reinsurance providers.

2. Information We Collect

We collect personal information that is necessary for us to provide insurance brokerage services. This may include:

• Full name

• Contact details (address, email, phone number)

• Date of birth

• Identification documents (e.g., driver’s license, international passport, NIN)

• Insurance history and preferences

• Claims information

• Financial and payment details

• Employer and job title (for corporate clients)

• Website usage data (e.g., IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide insurance brokerage and advisory services

• To assess and manage risks on your behalf

• To process insurance applications and claims

• To comply with regulatory requirements

• To improve our services and customer experience

• To communicate with you about your policies or relevant services

• For business analysis, reporting, and internal recordkeeping

4. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so. This includes:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interest in managing our business operations

5. Sharing Your Information

We may share your information with:

• Insurance companies and underwriters

• Reinsurance providers

• Regulatory and law enforcement bodies

• Our IT and cloud service providers

• Third-party service providers working on our behalf

• International partners (including those in the UK and EU), in compliance with cross-border data protection laws

We ensure that all third parties with whom we share your data observe strict confidentiality and data protection standards.

6. International Data Transfers

Where necessary, we may transfer your personal data to insurance or reinsurance partners located outside Nigeria, including to the United Kingdom and European Economic Area (EEA). We will ensure appropriate safeguards are in place to protect your information.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, destruction, or alteration. These include:

• Data encryption and secure servers

• Regular security audits

• Controlled access to data

• Staff training and confidentiality agreements

8. Your Data Rights

You have the following rights regarding your personal data:

• Right to access your data

• Right to rectify inaccurate or incomplete data

• Right to object to processing

• Right to request data erasure (“right to be forgotten”)

• Right to withdraw consent at any time

• Right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, and contractual obligations.

10. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to enhance user experience, monitor traffic, and improve our services. You may control cookie settings through your browser.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact:

Colenson Brokers

Head Office: Colenson House Plot 6, ELM St. Osborne Foreshore Estate Phase 2, Ikoyi, Lagos. P.M.B. 21640, Ikeja, Lagos, Nigeria. 

Tel: +234-909-484-2925 +234-703-676-7225 +234-802-383-7098 

E-mail: info@colensonbrokers.com 

Website: www.colensonbrokers.com